Digital door entry for your housing association
Make it easy for residents. Safe for everyone. And efficient for the board.
Security
- See who is calling – video verification before you open
- Full access log: who opened when – documentation in case of incidents
- Deactivate lost keys with one click – no expensive lock changes
- Time-limited codes for tradespeople, cleaning and guests
Simplicity
- Residents open via the app – one-tap unlock, no physical key
- Automatic name update on the door station on move-in/out
- Messaging platform: send news and operational info to all residents
- Wireless installation – no cabling into apartments
Efficiency
- Central admin panel: create/delete users from any browser
- Eliminate key administration – no Dymo labels or receipts
- Access to common areas (laundry, bike basement, roof terrace) via the same platform
- Future-proof: ongoing software updates without hardware replacement
- Easy contractor access – less work for the caretaker
Anker Heegaards Gade
Sortedam Dossering
Vodroffs Vej
Markmandsgade
We understand your concerns
Classic challenges — solved smarter
Access systems in housing associations cause the same problems again and again. Here is how WelcomeBob solves them.
Lost keys
Residents and contractors lose or share keys, and new ones must be ordered and handed out manually.
Access is managed digitally in the app and can be updated, shared or revoked in seconds.
Administrative hassle
The board spends hours on move-ins, key handovers and resident enquiries.
Self-service and automated flows remove most of the manual work for the board.
Old door entry systems
Worn-out units with poor sound, false calls and expensive service visits drain value from the property.
Modern video door entry with crystal-clear calls straight to the resident's smartphone.
No remote control
Residents have to be physically home to let in guests, deliveries or contractors.
Open the door with one tap in the app — from work, the summer house or a café in Lisbon.
Complex installation
Traditional systems require cabling, drilling and long installation days in every stairwell.
Plug & play installation in the existing door setup — typically done in under an hour per entrance.
Poor resident experience
Outdated solutions feel cumbersome and signal a property that isn't keeping up with the times.
A premium experience in a modern app that residents actually enjoy using every day.
Misset pakkepost
— igen en seddel i postkassen.
How it works in practice
Guests & access
When a guest rings the door entry, the resident receives a video call directly on the phone. From here the resident can see who is at the door, talk to the person and choose to open – all from the app.
Temporary access
Residents create temporary access codes for tradespeople, cleaning or family members, which automatically expire after use or time. Everything is easily managed in the WelcomeBob app.
Easy to get started
Wireless installation – no access to apartments needed. Choose between purchase or WelcomeBob-as-a-Service with a fixed monthly price, including full service. The WaaS model can be decided directly by the board without a general assembly.
What does a door intercom cost for a housing association?
There are two routes. Under the Own model the association buys the system and pays a low monthly price per apartment for operation, with no lock-in — that suits associations able to make a capital investment and wanting to own the hardware. Under the All-Inclusive model (WelcomeBob-as-a-Service) the system is covered by a flat monthly price per unit including a service agreement and ongoing hardware refresh, with installation agreed separately. Because the resident side lives in the app, there is no answering unit to buy per apartment, so the hardware cost does not grow with the number of apartments. Current prices are collected on the pricing page.
Who decides — the board or the general assembly?
It depends on the association's statutes. In many associations a capital investment has to go before the general assembly, while an operating expense can often be decided by the board — which is precisely why the WaaS model can be decided directly by the board without a general assembly. If it does need to go to an assembly, we can supply the material that usually belongs in the notice: what is being replaced, what residents actually need to do, what happens to the old system, and how the handling of personal data is bounded.
Is a video door intercom lawful in a housing association?
Yes, as long as the camera is only active during a call. There is no continuous recording, no monitoring of the pavement or street, and no facial recognition. The video is sent encrypted to the resident being called and disappears when the call ends. The roles are separated: the board and the administrator manage users, the name list and access rights in the admin panel, but have no access to video from residents' calls. That boundary is what makes the system a door intercom rather than a CCTV installation — and it can be documented for both the board and the administrator.
What do residents themselves have to do?
Very little, and that matters when you need a decision to pass. Residents receive an invitation and set themselves up in the app, available for both iOS and Android — there is no equipment for them to buy and no installer who needs to enter the apartment. For those who don't use the app, the door opens with an access code or a key fob, and calls can be forwarded to an ordinary phone number, so the transition doesn't depend on every resident changing habits on the same day. Day to day, the most noticeable difference is being able to let in a contractor or a courier without being home, and no longer having to order a name plate from the board when moving in. If a resident needs access to shared areas such as the laundry or the bike basement, it sits on the same access and doesn't require a separate fob.
Questions & answers
Frequently asked questions
How does WelcomeBob simplify daily life in a housing association?
WelcomeBob makes it possible to manage access digitally and reduces the need for physical keys, manual access processes and traditional doorphones.
Can residents open the door from their phone?
Yes. Residents can open stairwell and main doors directly from their phone, wherever they are.
How are contractors and service staff handled?
Access can be granted temporarily and time-controlled digitally, so the association avoids handing out physical keys.
Can the system be used in older buildings?
Yes. WelcomeBob can often be integrated with existing installations and is suitable for both older and newer buildings.
How does the solution help administrators and boards?
It reduces administration around keys, access and resident turnover and provides a better overview of the building's access system.
Is the solution secure?
Yes. Digital access can quickly be created, changed and revoked, providing higher security than traditional key systems.
Can multiple entrances be managed together?
Yes. Multiple buildings and entrances can be combined in one platform with central administration.
How does a smart doorphone improve the resident experience?
Residents get more flexible access, easier guest handling and the ability to control access directly from their phone.
What does a door intercom cost for a housing association?
There are two models: Own, where the association buys the system and pays a low monthly price per apartment for operation with no lock-in, and All-Inclusive, where the system is covered by a flat monthly price per unit including service. There is no answering unit to buy per apartment, so the hardware cost does not grow with the number of apartments.
Is a camera door intercom lawful under GDPR?
Yes, as long as the camera is only active during a call. There is no continuous recording, no monitoring of the street, and the video is sent encrypted to the resident being called. The board and administrator manage access but have no access to video from residents’ calls.
Ready to get started?
We'll show you how it works in 20 minutes.