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WelcomeBob

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Get started in 4 stepsFrom invitation to first call in minutes. You've been invited – open the invitation Your administrator sent you an invitation via email. Open it and tap the link. Download the WelcomeBob app Follow the link in the email and download WelcomeBob to your phone. Create a user or log in Use the same email address as the invitation was sent to. Grant the app necessary permissions The first time you open the app, it will ask for permission to use your microphone and notifications. Tap “Allow” for all of them – otherwise you won't receive calls from the doorphone. Did you accidentally tap “Don’t Allow”? This can be fixed in your phone’s settings.Get startedHelp getting startedI can't find the invitation Check your spam/junk folder. If it's not there, contact your administrator or housing association. The invitation has expired Ask your administrator or the person who invited you to send a new one. The link in the email doesn't work Open the app directly from your home screen and register with the same email address.Get startedI received an invitation but I'm stuckManually open the app from your home screen (not via the link in the email), and create an account using the exact email address the invitation was sent to.Get startedI forgot my passwordTap “Forgot password?” on the login screen, enter your email, and follow the link in the email you receive.Get startedHow do I change my password?Go to Account in the bottom right, select the password field, and enter your current and new password.Get startedCan I be logged in on multiple devices?Yes. All your devices will ring simultaneously, and the call stops as soon as one of them answers.Get startedHow do I change my email address?This cannot be done in the app. Please contact customer service for assistance.Get startedGet startedHow to get started with WelcomeBob — from invitation to an account that is ready to use. Open the invitation You will receive an email invitation. Tap the link in the email to open WelcomeBob and see which property you were invited to. Create an account or log in If you do not have an account, choose Create account and fill in your name, email and password. If you already have an account, choose Log in. Confirm and enter Once your account is created, the invitation is accepted automatically and you land on the home screen where your intercom is ready. You have 14 days to accept an invitation before it expires. Use the same email address the invitation was sent to — otherwise it will not work. I cannot find the invitation Check your spam folder. Your administrator can resend it from the app. The link has expired Ask your administrator to send a new invitation. The old one cannot be reactivated.How to use the appGive the app the permissions it needsTo receive calls, messages and critical alerts, WelcomeBob needs the relevant permissions on your phone. Allow the microphone The microphone lets you talk to the person at the door when you receive a call. Allow notifications Notifications make sure you receive calls, messages and other important updates from the app. Allow critical alerts Critical alerts help you receive calls even when your iPhone is on silent or a focus mode is on. iPhone Allow the microphone The microphone lets you talk to the person at the door when you receive a call. Allow notifications Notifications make sure you receive calls, messages and other important updates from the app. Allow critical alerts Critical alerts help you receive calls even when your iPhone is on silent or a focus mode is on. Android Allow the microphone The microphone lets you talk to the person at the door when you receive a call. Allow notifications Notifications make sure you receive calls, messages and other important updates from the app. Not receiving calls or notifications? Check that WelcomeBob has access to the microphone and notifications in your phone settings. On iPhone, also check that Critical Alerts are allowed.How to use the appReceive calls from the intercomHow to answer a call when a visitor rings your intercom. You receive a notification When someone rings, your phone rings like a normal call — even when the screen is locked. Answer the call Swipe or tap to accept. The app opens and shows live video of the visitor together with buttons for microphone, hang up and unlock. Talk to the visitor You can speak, mute or unmute the microphone and unlock the door directly from the call. Hang up when the conversation is over. Calls are always shown full-screen in portrait format. If microphone access is turned off in your phone settings, a warning appears during the call. I am not receiving calls Make sure notifications are enabled for WelcomeBob. See the guide ‘Notifications are not working’. I cannot hear or be heard Check that microphone access is enabled both inside the call and in your phone settings for WelcomeBob.How to use the appUnlock the doorYou can unlock the door both during a call and directly from the home screen when you are at the entrance yourself. Find the intercom Go to the home screen. If you have multiple properties, swipe through the carousel to the correct one. Tap unlock Tap the unlock button on the intercom card or directly during a call. A confirmation tray slides up from the bottom. Wait for confirmation The tray shows ‘Unlocking…’ while the connection is created, then confirms that the door is open. You can always unlock from the app — even if your name is hidden on the intercom. The confirmation closes automatically after a few seconds. The door does not open Check your internet connection and try again. If the issue continues, contact your administrator.How to use the appChange the name of your intercom Open the back of your card On the home screen, tap your intercom card to flip it. This is where you find the manager shortcuts for your own home. Choose what to change You can edit the display name, change the apartment presentation or manage users in your own home. Save the change Tap Update. A short confirmation appears at the top of the screen when the change has been saved. You can choose between user names or a custom apartment name such as ‘The Smith Family’. The back side of the card is only visible to managers of the home. I cannot see the manager options Your account is not a manager for this home. Ask the current manager to assign the role to you — or contact the administrator of the property.How to use the appInvite other usersAs a manager of your home, you can invite family, residents or colleagues to use the intercom together with you. Open the user list Flip your intercom card and choose Users & invitations. Here you can see current users and pending invitations. Send an invitation Tap Invite new user, enter the person's email address and tap Send invitation. The person receives an email with a link. Follow up if needed You can always resend or remove an invitation from the list using the three-dot menu. An invitation is valid for 14 days. You can invite several people in a row without closing the form. The person did not receive the invitation Ask them to check spam. You can also resend the invitation or use a different email address. I want to remove a user Find the user in the list, tap the three dots and choose Remove user. Access is removed immediately.How to use the appMessages from the propertyYour property can send important updates about water, heating, deliveries or events. Open messages Tap the Messages tab at the bottom. If you have multiple properties, first choose the relevant property. Read a message Tap a message to see the full content, sender and time. Some messages also include a calendar event. Filter or add to calendar Use the filter icon to show all, unread or read messages. Calendar events can be added directly to your calendar. A red badge on the Messages tab shows how many unread messages you have. The newest messages are always shown first.How to use the appAccount and settingsHow to change your name, password and settings — or delete your account. Go to Account Tap the Account tab at the bottom. Here you can see your name, email and settings. Edit what you want to change Tap the pencil next to your name to edit it. Choose Change password to update your password. Confirm the change A short confirmation appears at the top of the screen when your change has been saved. You can also manage consent and intercom visibility here. Even if your name is hidden, you can still unlock the door from the app. I want to delete my account Choose Delete account at the bottom and confirm with your email and password. This action cannot be undone.How to use the appNotifications are not workingNot receiving calls or messages? In most cases, the issue is related to notification settings. Open notification status Go to Account and tap the bell icon at the top. Here you can see whether notifications are enabled. Check your phone settings Open your phone settings and give WelcomeBob permission for notifications, sound and lock screen alerts. Check Focus or Do Not Disturb See whether calls are being blocked by Focus mode. Turn it off or allow WelcomeBob to break through. A red warning indicator on the home screen or Account tab means something needs attention. You can ask the phone to request permission again if you denied it earlier. I still do not receive calls Make sure your phone has internet access and that WelcomeBob is allowed to run in the background. Restart your phone if needed.How to use the appTroubleshooting and helpGeneral advice if the app is not behaving as expected — and where to get help. Check that the app is updated Open the App Store or Google Play and install the latest version of WelcomeBob. Check the network WelcomeBob requires internet access. Switch between Wi‑Fi and mobile data to rule out connection issues. Restart the app Fully close WelcomeBob and open it again. This solves most temporary issues. If the app shows ‘Update required’, you need to update before you can continue. Contact your administrator if the issue is about access to a specific property. Nothing helps Write to support and preferably include a screenshot together with a short description of what happened.How to use the appHide your name on the intercomDon’t want your name shown on the intercom display? You can hide it with a single tap — while your name is hidden you won’t receive calls, but you can still use the app. Tap the eye icon next to your name Open the Account tab and find your name at the top. There’s a small eye icon next to it — tap it to open the visibility settings for the intercom. Choose to hide and confirm A tray slides up from the bottom. Choose to hide your name on the intercom and tap Confirm to save your choice. See the confirmation under your name The tray closes and a small line of text now appears under your name saying that you’re not shown on the intercom. Tap the eye icon again any time to show your name. When your name is hidden, you don’t receive calls, but you can still use the app. You can turn the name back on at any time with the same toggle. My name still shows on the intercom The intercom may take a moment to refresh. Wait a minute and check again.How to use the appHow to use the intercom on your phoneFor you who receive intercom calls on a regular phone number. Your phone rings The call comes from the phone number 52 51 60 61. It rings like a completely ordinary call. Answer the phone You hear a voice saying: “You have a call from your intercom, press * to open the door.” Talk to the person at the door You can hear each other, but you cannot see who it is. Want to unlock? Press * (star) on your phone. The door opens. Don’t want to unlock? Just hang up. Save the number in your phone under the name “Intercom”. That way you can see that it’s the door calling, and you won’t reject the call by mistake. Only unlock for people you know or are expecting. The star key (*) is usually at the bottom left of the keypad. If you have questions, you can contact the administrator of your building.How to use the appI am not receiving calls in the appCheck that notifications are enabled for WelcomeBob. iPhone: Settings → Notifications → WelcomeBob. Android: Settings → Apps → WelcomeBob → Permissions. If this does not help, log out and reinstall the app.How to use the appHow do I change my name on the doorphone?Tap your doorphone card to flip it, select Display name, type the new name, and tap Update. See the guide Change your name on your doorphone.How to use the appThe doorphone shows empty fieldsThe apartment either has no associated user, or the user is logged out. Log in again – if this does not help, contact the administrator.How to use the appImportant settings on your phoneFor your phone to ring when someone is at the door, WelcomeBob needs permission to send notifications – even when your phone is on Do Not Disturb. If you declined when you first opened the app, you can easily change it here. Open "Settings" on the home screen. Open "Settings". Scroll down and tap "Apps". Tap "Apps". Choose "WelcomeBob" in the list. Choose "WelcomeBob". (Can't see it? Tap "See all apps".) Tap "Notifications". Tap "Notifications". Turn on "Allow notifications". Turn on "All WelcomeBob notifications". Also turn on "Critical Alerts" and "Sounds", and tick "Lock screen". Check that the "Calls" category is on and set to make sound. Go back to WelcomeBob and check that "Microphone" is on. Back on WelcomeBob: tap "Permissions" and check that "Microphone" is allowed.Settings on your phoneLet WelcomeBob bypass 'Do Not Disturb' / 'Focus'The easiest solution is to enable "Critical Alerts" (iPhone, step 6 above). This ensures WelcomeBob rings even if the phone is silent or in Focus mode. If you also want to add the app to your Focus, follow the steps below. Open "Settings" and tap "Focus". Select "Do Not Disturb" (or the Focus you use, e.g., "Sleep" or "Work"). Under "Allowed Notifications": tap "Apps". Tap "Add" and select "WelcomeBob". Repeat for each Focus you use. Open "Settings". Find "Do Not Disturb": Google Pixel: "Modes" (or "Sound & vibration") → "Do Not Disturb" Samsung: "Notifications" → "Do Not Disturb" Other brands: search for "Do Not Disturb" in the Settings search bar. Tap "Apps" (or "Exceptions" / "Allowed apps"). Tap "Add apps" and select "WelcomeBob". Alternatively: Go to "Apps" → "WelcomeBob" → "Notifications" and toggle on "Override Do Not Disturb", if your phone has this option.Settings on your phoneGeneral tipsTry them in order – most problems are resolved along the way. Update the app – download the latest version from the App Store or Google Play. Check notifications – see the settings at the top of this page. Check internet connection – try switching between Wi-Fi and mobile data. Completely close and reopen the app – do not just minimize it. Log out and log in again. Reinstall the app – log out, delete the app, download it again, and log in. Restart your phone.Settings on your phoneNew phone?Download the app on your new phone and log in with the same email and password. You can be logged in on multiple phones simultaneously. Log out of the old phone if you no longer use it.Settings on your phoneHow the doorphone looksThe WelcomeBob doorphone is located at the entrance and features a touchscreen. Here, your guests can find you and call, and you can enter with a PIN code. Camera – shows the person at the door in the app when they call. Screen with name list – shows residents' names and floor/apartment. Search field – to quickly find the correct resident. PIN code field – for access with a code, e.g., for tradespeople and couriers. Speaker and microphone – so the guest and you can talk.Door phone supportHow a guest calls youThe guest finds your name on the list – or taps the search field and types your name. The guest taps your name to call. Your phone rings in the WelcomeBob app. You can see the guest, talk to them, and unlock the door. If the resident has chosen to hide their name, it will not be displayed on the panel and cannot be called. If no one answers, or the name is not on the list, contact the resident directly or the property administrator.Door phone supportHow to use a PIN codeTap the PIN code field at the bottom of the screen. Enter the code on the keypad. Confirm – the door will unlock. Residents without a smartphone can have calls forwarded to a regular phone number and open with a code. If the code doesn't work, contact the property administrator – they manage the codes.Door phone supportThe doorphone is offline or out of powerUse your code – the door can still be opened even if the connection is lost. Wait a moment: normal operation will resume automatically when the connection is back. If it persists, call support. We can check the system status remotely. The doorphone is automatically updated via the cloud – there's nothing for you to install.Door phone supportThe door is not openingCheck your phone's internet connection and try unlocking from the app again. Try with your code. If the problem persists, contact your administrator. If the door won't open with the app or a code, call support at +45 70 30 23 60.Door phone supportImportant informationIs there an empty field on the doorphone? Then there is no user for the apartment, or the user is logged out. Log in to the app again, or contact your administrator. Don't want your name on the doorphone? You can hide your name in the app. You can still unlock from the app. Is the name incorrect? It can be corrected in the app.Door phone supportThe Admin PanelAll entrances are managed from one admin panel. Each entrance has its own panel, and access can be controlled per entrance. Residents and names Add and remove residents digitally – names are updated on the panel. Roles and access Assign access per user and zone. Changes apply in real-time. Codes Create codes for e.g. tradespeople, and remove them when they are no longer needed. Messages Send operational and meeting messages directly to residents' apps.Door phone supportCamera and privacyThe camera is only active during a call, and the image is sent encrypted to the resident being called. There is no continuous recording, no street surveillance, and no facial recognition.Door phone supportDoes the camera record?No. The camera is only active during a call, and there is no continuous recording.Door phone supportDoes the building need Wi-Fi?No. The panel runs on 4G/5G and is independent of the building's network. It requires power and an electric door lock.Door phone supportWhat happens if the connection drops?The door can still be opened with a code, and normal operation resumes automatically when the connection is back.Door phone supportCan residents without a smartphone use the doorphone?Yes. Calls can be forwarded to a regular phone number, and the door can be opened with a code.Door phone supportDoes each entrance have its own doorphone?Yes. Each entrance has its own panel, and all are managed from one admin panel with access per entrance.Door phone support
Get started in 4 stepsHelp getting startedQuestions about getting started

Onboarding

Get started in 4 steps

From invitation to first call in minutes.

  1. You've been invited – open the invitation1

    You've been invited – open the invitation

    Your administrator sent you an invitation via email. Open it and tap the link.

  2. Download the WelcomeBob app2

    Download the WelcomeBob app

    Follow the link in the email and download WelcomeBob to your phone.

  3. Create a user or log in3

    Create a user or log in

    Use the same email address as the invitation was sent to.

  4. Grant the app necessary permissions4

    Grant the app necessary permissions

    The first time you open the app, it will ask for permission to use your microphone and notifications. Tap “Allow” for all of them – otherwise you won't receive calls from the doorphone.

    See important settings →
Did you accidentally tap “Don’t Allow”? This can be fixed in your phone’s settings.See important phone settings →

Problems

Help getting started

I can't find the invitationCheck your spam/junk folder. If it's not there, contact your administrator or housing association.
The invitation has expiredAsk your administrator or the person who invited you to send a new one.
The link in the email doesn't workOpen the app directly from your home screen and register with the same email address.
FAQ

Questions about getting started

Login, invitation, and account.

I received an invitation but I'm stuck

Manually open the app from your home screen (not via the link in the email), and create an account using the exact email address the invitation was sent to.

I forgot my password

Tap “Forgot password?” on the login screen, enter your email, and follow the link in the email you receive.

How do I change my password?

Go to Account in the bottom right, select the password field, and enter your current and new password.

Can I be logged in on multiple devices?

Yes. All your devices will ring simultaneously, and the call stops as soon as one of them answers.

How do I change my email address?

This cannot be done in the app. Please contact customer service for assistance.

Get startedPermissions and notificationsReceive calls from the intercomUnlock the doorChange the name of your intercomInvite other usersMessages from the propertyAccount and settingsNotifications are not workingTroubleshooting and helpHide your name on the intercomIntercom on a regular phoneno app

User guide

Using the app

Simple guides for the most common tasks in WelcomeBob — from receiving calls to inviting new users and solving typical issues.

Get started

How to get started with WelcomeBob — from invitation to an account that is ready to use.

How to do it

  1. 1. Open the invitation

    You will receive an email invitation. Tap the link in the email to open WelcomeBob and see which property you were invited to.

  2. 2. Create an account or log in

    If you do not have an account, choose Create account and fill in your name, email and password. If you already have an account, choose Log in.

  3. 3. Confirm and enter

    Once your account is created, the invitation is accepted automatically and you land on the home screen where your intercom is ready.

Good to know

  • You have 14 days to accept an invitation before it expires.
  • Use the same email address the invitation was sent to — otherwise it will not work.

If something goes wrong

I cannot find the invitation
Check your spam folder. Your administrator can resend it from the app.
The link has expired
Ask your administrator to send a new invitation. The old one cannot be reactivated.
Related guides:Change the name of your intercomAccount and settings

Give the app the permissions it needs

To receive calls, messages and critical alerts, WelcomeBob needs the relevant permissions on your phone.

Allow the microphone

Step 1 of 3

Allow the microphone

The microphone lets you talk to the person at the door when you receive a call.

Allow the microphone

Step 1 of 2

Allow the microphone

The microphone lets you talk to the person at the door when you receive a call.

If something doesn’t work

Not receiving calls or notifications?

Check that WelcomeBob has access to the microphone and notifications in your phone settings. On iPhone, also check that Critical Alerts are allowed.

Open Settings on your phone, select WelcomeBob and check the permissions.

Step-by-step guide: Notifications and microphoneStep-by-step guide: Focus and Do Not Disturb
Related guides:Receive calls from the intercomNotifications are not working

Receive calls from the intercom

How to answer a call when a visitor rings your intercom.

How to do it

  1. 1. You receive a notification

    When someone rings, your phone rings like a normal call — even when the screen is locked.

  2. 2. Answer the call

    Swipe or tap to accept. The app opens and shows live video of the visitor together with buttons for microphone, hang up and unlock.

  3. 3. Talk to the visitor

    You can speak, mute or unmute the microphone and unlock the door directly from the call. Hang up when the conversation is over.

Good to know

  • Calls are always shown full-screen in portrait format.
  • If microphone access is turned off in your phone settings, a warning appears during the call.

If something goes wrong

I am not receiving calls
Make sure notifications are enabled for WelcomeBob. See the guide ‘Notifications are not working’.
Step-by-step guide: Notifications and microphoneStep-by-step guide: Focus and Do Not Disturb
I cannot hear or be heard
Check that microphone access is enabled both inside the call and in your phone settings for WelcomeBob.
Step-by-step guide: Notifications and microphone
Related guides:Unlock the doorNotifications are not working

Unlock the door

You can unlock the door both during a call and directly from the home screen when you are at the entrance yourself.

How to do it

  1. 1. Find the intercom

    Go to the home screen. If you have multiple properties, swipe through the carousel to the correct one.

  2. 2. Tap unlock

    Tap the unlock button on the intercom card or directly during a call. A confirmation tray slides up from the bottom.

  3. 3. Wait for confirmation

    The tray shows ‘Unlocking…’ while the connection is created, then confirms that the door is open.

Good to know

  • You can always unlock from the app — even if your name is hidden on the intercom.
  • The confirmation closes automatically after a few seconds.

If something goes wrong

The door does not open
Check your internet connection and try again. If the issue continues, contact your administrator.
Related guides:Receive calls from the intercomChange the name of your intercom

Change the name of your intercom

How to do it

  1. 1. Open the back of your card

    On the home screen, tap your intercom card to flip it. This is where you find the manager shortcuts for your own home.

  2. 2. Choose what to change

    You can edit the display name, change the apartment presentation or manage users in your own home.

  3. 3. Save the change

    Tap Update. A short confirmation appears at the top of the screen when the change has been saved.

Good to know

  • You can choose between user names or a custom apartment name such as ‘The Smith Family’.
  • The back side of the card is only visible to managers of the home.

If something goes wrong

I cannot see the manager options
Your account is not a manager for this home. Ask the current manager to assign the role to you — or contact the administrator of the property.
Related guides:Invite other usersGet started

Invite other users

Only a manager of the apartment can invite other users.

As a manager of your home, you can invite family, residents or colleagues to use the intercom together with you.

How to do it

  1. 1. Open the user list

    Flip your intercom card and choose Users & invitations. Here you can see current users and pending invitations.

  2. 2. Send an invitation

    Tap Invite new user, enter the person's email address and tap Send invitation. The person receives an email with a link.

  3. 3. Follow up if needed

    You can always resend or remove an invitation from the list using the three-dot menu.

Good to know

  • An invitation is valid for 14 days.
  • You can invite several people in a row without closing the form.

If something goes wrong

The person did not receive the invitation
Ask them to check spam. You can also resend the invitation or use a different email address.
I want to remove a user
Find the user in the list, tap the three dots and choose Remove user. Access is removed immediately.
Related guides:Change the name of your intercom

Messages from the property

Your property can send important updates about water, heating, deliveries or events.

How to do it

  1. 1. Open messages

    Tap the Messages tab at the bottom. If you have multiple properties, first choose the relevant property.

  2. 2. Read a message

    Tap a message to see the full content, sender and time. Some messages also include a calendar event.

  3. 3. Filter or add to calendar

    Use the filter icon to show all, unread or read messages. Calendar events can be added directly to your calendar.

Good to know

  • A red badge on the Messages tab shows how many unread messages you have.
  • The newest messages are always shown first.
Step-by-step guide: Notifications and microphone
Related guides:Receive calls from the intercom

Account and settings

How to change your name, password and settings — or delete your account.

How to do it

  1. 1. Go to Account

    Tap the Account tab at the bottom. Here you can see your name, email and settings.

  2. 2. Edit what you want to change

    Tap the pencil next to your name to edit it. Choose Change password to update your password.

  3. 3. Confirm the change

    A short confirmation appears at the top of the screen when your change has been saved.

Good to know

  • You can also manage consent and intercom visibility here.
  • Even if your name is hidden, you can still unlock the door from the app.

If something goes wrong

I want to delete my account
Choose Delete account at the bottom and confirm with your email and password. This action cannot be undone.
Related guides:Get startedNotifications are not working

Notifications are not working

Not receiving calls or messages? In most cases, the issue is related to notification settings.

How to do it

  1. 1. Open notification status

    Go to Account and tap the bell icon at the top. Here you can see whether notifications are enabled.

  2. 2. Check your phone settings

    Open your phone settings and give WelcomeBob permission for notifications, sound and lock screen alerts.

    Check your phone settings – 1Check your phone settings – 2
    Step-by-step guide: Notifications and microphone

  3. 3. Check Focus or Do Not Disturb

    See whether calls are being blocked by Focus mode. Turn it off or allow WelcomeBob to break through.

    Check Focus or Do Not Disturb – 1Check Focus or Do Not Disturb – 2
    Step-by-step guide: Focus and Do Not Disturb

Good to know

  • A red warning indicator on the home screen or Account tab means something needs attention.
  • You can ask the phone to request permission again if you denied it earlier.

If something goes wrong

I still do not receive calls
Make sure your phone has internet access and that WelcomeBob is allowed to run in the background. Restart your phone if needed.
Go to the phone settings checklist
Related guides:Receive calls from the intercomTroubleshooting and help

Troubleshooting and help

General advice if the app is not behaving as expected — and where to get help.

How to do it

  1. 1. Check that the app is updated

    Open the App Store or Google Play and install the latest version of WelcomeBob.

  2. 2. Check the network

    WelcomeBob requires internet access. Switch between Wi‑Fi and mobile data to rule out connection issues.

  3. 3. Restart the app

    Fully close WelcomeBob and open it again. This solves most temporary issues.

Good to know

  • If the app shows ‘Update required’, you need to update before you can continue.
  • Contact your administrator if the issue is about access to a specific property.

If something goes wrong

Nothing helps
Write to support and preferably include a screenshot together with a short description of what happened.
Go to the phone settings checklist
Related guides:Notifications are not workingAccount and settings

Hide your name on the intercom

Don’t want your name shown on the intercom display? You can hide it with a single tap — while your name is hidden you won’t receive calls, but you can still use the app.

How to do it

  1. 1. Tap the eye icon next to your name

    Open the Account tab and find your name at the top. There’s a small eye icon next to it — tap it to open the visibility settings for the intercom.

  2. 2. Choose to hide and confirm

    A tray slides up from the bottom. Choose to hide your name on the intercom and tap Confirm to save your choice.

  3. 3. See the confirmation under your name

    The tray closes and a small line of text now appears under your name saying that you’re not shown on the intercom. Tap the eye icon again any time to show your name.

Good to know

  • When your name is hidden, you don’t receive calls, but you can still use the app.
  • You can turn the name back on at any time with the same toggle.

If something goes wrong

My name still shows on the intercom
The intercom may take a moment to refresh. Wait a minute and check again.
Related guides:Change the name of your intercomAccount and settings

How to use the intercom on your phone

For you who receive intercom calls on a regular phone number.

When someone rings the doorbell

  1. 1. Your phone rings

    The call comes from the phone number 52 51 60 61. It rings like a completely ordinary call.

  2. 2. Answer the phone

    You hear a voice saying: “You have a call from your intercom, press * to open the door.”

  3. 3. Talk to the person at the door

    You can hear each other, but you cannot see who it is.

  4. 4. Want to unlock?

    Press * (star) on your phone. The door opens.

  5. 5. Don’t want to unlock?

    Just hang up.

Good to know

  • Save the number in your phone under the name “Intercom”. That way you can see that it’s the door calling, and you won’t reject the call by mistake.
  • Only unlock for people you know or are expecting.
  • The star key (*) is usually at the bottom left of the keypad.
  • If you have questions, you can contact the administrator of your building.
Related guides:Receive calls from the intercom
FAQ

Questions about the app

I am not receiving calls in the app

Check that notifications are enabled for WelcomeBob. iPhone: Settings → Notifications → WelcomeBob. Android: Settings → Apps → WelcomeBob → Permissions. If this does not help, log out and reinstall the app.

How do I change my name on the doorphone?

Tap your doorphone card to flip it, select Display name, type the new name, and tap Update. See the guide Change your name on your doorphone.

The doorphone shows empty fields

The apartment either has no associated user, or the user is logged out. Log in again – if this does not help, contact the administrator.

Notifications and microphoneDo Not Disturb / FocusGood adviceNew phone?
Settings

Important settings on your phone

For your phone to ring when someone is at the door, WelcomeBob needs permission to send notifications – even when your phone is on Do Not Disturb. If you declined when you first opened the app, you can easily change it here.

What type of phone do you use?

Follow the steps in order. The green box on the screen shows where to tap.

  1. Open "Settings" on the home screen.
    Step 1: Open "Settings" on the home screen.
  2. Scroll down and tap "Apps".
    Step 2: Scroll down and tap "Apps".
  3. Choose "WelcomeBob" in the list.
    Step 3: Choose "WelcomeBob" in the list.
  4. Tap "Notifications".
    Step 4: Tap "Notifications".
  5. Turn on "Allow notifications".
    Step 5: Turn on "Allow notifications".
  6. Also turn on "Critical Alerts" and "Sounds", and tick "Lock screen".
    Step 6: Also turn on "Critical Alerts" and "Sounds", and tick "Lock screen".
  7. Go back to WelcomeBob and check that "Microphone" is on.
    Step 7: Go back to WelcomeBob and check that "Microphone" is on.
  1. Open "Settings".
    Step 1: Open "Settings".
  2. Tap "Apps".
    Step 2: Tap "Apps".
  3. Choose "WelcomeBob". (Can't see it? Tap "See all apps".)
    Step 3: Choose "WelcomeBob". (Can't see it? Tap "See all apps".)
  4. Tap "Notifications".
    Step 4: Tap "Notifications".
  5. Turn on "All WelcomeBob notifications".
    Step 5: Turn on "All WelcomeBob notifications".
  6. Check that the "Calls" category is on and set to make sound.
    Step 6: Check that the "Calls" category is on and set to make sound.
  7. Back on WelcomeBob: tap "Permissions" and check that "Microphone" is allowed.
    Step 7: Back on WelcomeBob: tap "Permissions" and check that "Microphone" is allowed.
Do Not Disturb and Focus

Let WelcomeBob bypass 'Do Not Disturb' / 'Focus'

The easiest solution is to enable "Critical Alerts" (iPhone, step 6 above). This ensures WelcomeBob rings even if the phone is silent or in Focus mode. If you also want to add the app to your Focus, follow the steps below.

What type of phone do you use?

Follow the steps in order. The green box on the screen shows where to tap.

  1. Open "Settings" and tap "Focus".
    Step 1: Open "Settings" and tap "Focus".
  2. Choose "Do Not Disturb" (or the Focus you use, e.g. "Sleep" or "Work").
    Step 2: Choose "Do Not Disturb" (or the Focus you use, e.g. "Sleep" or "Work").
  3. Under "Allow notifications": tap "Apps".
    Step 3: Under "Allow notifications": tap "Apps".
  4. Tap "Add" and choose "WelcomeBob".
    Step 4: Tap "Add" and choose "WelcomeBob".
  5. Repeat for every Focus you use.
    Step 5: Repeat for every Focus you use.
  1. Open "Settings" and find "Modes" (Samsung: "Notifications").
    Step 1: Open "Settings" and find "Modes" (Samsung: "Notifications").
  2. Tap "Do Not Disturb".
    Step 2: Tap "Do Not Disturb".
  3. Tap "Apps" (or "Exceptions" / "Allowed apps").
    Step 3: Tap "Apps" (or "Exceptions" / "Allowed apps").
  4. Tap "Add apps" and choose "WelcomeBob".
    Step 4: Tap "Add apps" and choose "WelcomeBob".
  5. Alternatively: in WelcomeBob's notifications you can turn on "Override Do Not Disturb".
    Step 5: Alternatively: in WelcomeBob's notifications you can turn on "Override Do Not Disturb".
Alternatively: Go to "Apps" → "WelcomeBob" → "Notifications" and toggle on "Override Do Not Disturb", if your phone has this option.
Troubleshooting

General tips

Try them in order – most problems are resolved along the way.

  1. 1Update the app – download the latest version from the App Store or Google Play.
  2. 2Check notifications – see the settings at the top of this page.
  3. 3Check internet connection – try switching between Wi-Fi and mobile data.
  4. 4Completely close and reopen the app – do not just minimize it.
  5. 5Log out and log in again.
  6. 6Reinstall the app – log out, delete the app, download it again, and log in.
  7. 7Restart your phone.

New phone?

Download the app on your new phone and log in with the same email and password. You can be logged in on multiple phones simultaneously. Log out of the old phone if you no longer use it.

How the doorphone looksHow a guest calls youHow to use a PIN codeImportant to knowOffline or power outageThe door is not openingFor administratorsCamera and privacyQuestions about the doorphone
The Doorphone

How the doorphone looks

The WelcomeBob doorphone is located at the entrance and features a touchscreen. Here, your guests can find you and call, and you can enter with a PIN code.

Image of the doorphone
  1. 1Camera – shows the person at the door in the app when they call.
  2. 2Screen with name list – shows residents' names and floor/apartment.
  3. 3Search field – to quickly find the correct resident.
  4. 4PIN code field – for access with a code, e.g., for tradespeople and couriers.
  5. 5Speaker and microphone – so the guest and you can talk.
At the door

Panel guides

How a guest calls you

For guests
How-to
  1. The guest finds your name on the list – or taps the search field and types your name.
  2. The guest taps your name to call.
  3. Your phone rings in the WelcomeBob app. You can see the guest, talk to them, and unlock the door.
Good to knowIf the resident has chosen to hide their name, it will not be displayed on the panel and cannot be called.
If something goes wrongIf no one answers, or the name is not on the list, contact the resident directly or the property administrator.

How to use a PIN code

How-to
  1. Tap the PIN code field at the bottom of the screen.
  2. Enter the code on the keypad.
  3. Confirm – the door will unlock.
No smartphone?Residents without a smartphone can have calls forwarded to a regular phone number and open with a code.
If something goes wrongIf the code doesn't work, contact the property administrator – they manage the codes.
Good to know

Important information

Is there an empty field on the doorphone?Then there is no user for the apartment, or the user is logged out. Log in to the app again, or contact your administrator.
Don't want your name on the doorphone?You can hide your name in the app. You can still unlock from the app.See Using the app →
Is the name incorrect?It can be corrected in the app.See Using the app →
Operation

When the doorphone acts up

The doorphone is offline or out of power

How-to
  1. Use your code – the door can still be opened even if the connection is lost.
  2. Wait a moment: normal operation will resume automatically when the connection is back.
  3. If it persists, call support. We can check the system status remotely.
Good to knowThe doorphone is automatically updated via the cloud – there's nothing for you to install.

The door is not opening

How-to
  1. Check your phone's internet connection and try unlocking from the app again.
  2. Try with your code.
  3. If the problem persists, contact your administrator.
If something goes wrongIf the door won't open with the app or a code, call support at +45 70 30 23 60.
For administrators

The Admin Panel

Log in to the admin panel →

All entrances are managed from one admin panel. Each entrance has its own panel, and access can be controlled per entrance.

Residents and namesAdd and remove residents digitally – names are updated on the panel.
Roles and accessAssign access per user and zone. Changes apply in real-time.
CodesCreate codes for e.g. tradespeople, and remove them when they are no longer needed.
MessagesSend operational and meeting messages directly to residents' apps.
Privacy

Camera and privacy

The camera is only active during a call, and the image is sent encrypted to the resident being called. There is no continuous recording, no street surveillance, and no facial recognition.

FAQ

Doorphone questions

Does the camera record?

No. The camera is only active during a call, and there is no continuous recording.

Does the building need Wi-Fi?

No. The panel runs on 4G/5G and is independent of the building's network. It requires power and an electric door lock.

What happens if the connection drops?

The door can still be opened with a code, and normal operation resumes automatically when the connection is back.

Can residents without a smartphone use the doorphone?

Yes. Calls can be forwarded to a regular phone number, and the door can be opened with a code.

Does each entrance have its own doorphone?

Yes. Each entrance has its own panel, and all are managed from one admin panel with access per entrance.

Contact

Still need help?

Our support team is available on weekdays. Please include a screenshot for faster assistance.

Call us+45 70 30 23 60Write to usservice@welcomebob.com
Opening hoursWeekdays 08:00–15:00

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