How can we help?

How to do it

1. 1

   Open the invitation

   You will receive an email invitation. Tap the link in the email to open WelcomeBob and see which property you were invited to.

2. 2

   Create an account or log in

   If you do not have an account, choose Create account and fill in your name, email and password. If you already have an account, choose Log in.

3. 3

   Confirm and enter

   Once your account is created, the invitation is accepted automatically and you land on the home screen where your intercom is ready.

Good to know

• You have 14 days to accept an invitation before it expires.
• Use the same email address the invitation was sent to — otherwise it will not work.

If something goes wrong

I cannot find the invitation

Check your spam folder. Your administrator can resend it from the app.

The link has expired

Ask your administrator to send a new invitation. The old one cannot be reactivated.

How to do it

1. 1

   You receive a notification

   When someone rings, your phone rings like a normal call — even when the screen is locked.

2. 2

   Answer the call

   Swipe or tap to accept. The app opens and shows live video of the visitor together with buttons for microphone, hang up and unlock.

3. 3

   Talk to the visitor

   You can speak, mute or unmute the microphone and unlock the door directly from the call. Hang up when the conversation is over.

Good to know

• Calls are always shown full-screen in portrait format.
• If microphone access is turned off in your phone settings, a warning appears during the call.

If something goes wrong

I am not receiving calls

Make sure notifications are enabled for WelcomeBob. See the guide ‘Notifications are not working’.

I cannot hear or be heard

Check that microphone access is enabled both inside the call and in your phone settings for WelcomeBob.

How to do it

1. 1

   Find the intercom

   Go to the home screen. If you have multiple properties, swipe through the carousel to the correct one.

2. 2

   Tap unlock

   Tap the unlock button on the intercom card or directly during a call. A confirmation tray slides up from the bottom.

3. 3

   Wait for confirmation

   The tray shows ‘Unlocking…’ while the connection is created, then confirms that the door is open.

Good to know

• You can always unlock from the app — even if your name is hidden on the intercom.
• The confirmation closes automatically after a few seconds.

If something goes wrong

The door does not open

Check your internet connection and try again. If the issue continues, contact your administrator.

How to do it

1. 1

   Open the back of your card

   On the home screen, tap your intercom card to flip it. This is where you find the manager shortcuts for your own home.

2. 2

   Choose what to change

   You can edit the display name, change the apartment presentation or manage users in your own home.

3. 3

   Save the change

   Tap Update. A short confirmation appears at the top of the screen when the change has been saved.

Good to know

• You can choose between user names or a custom apartment name such as ‘The Smith Family’.
• The back side of the card is only visible to managers of the home.

If something goes wrong

I cannot see the manager options

Your account is not a manager for this home. Ask the current manager to assign the role to you — or contact the administrator of the property.

How to do it

1. 1

   Open messages

   Tap the Messages tab at the bottom. If you have multiple properties, first choose the relevant property.

2. 2

   Read a message

   Tap a message to see the full content, sender and time. Some messages also include a calendar event.

3. 3

   Filter or add to calendar

   Use the filter icon to show all, unread or read messages. Calendar events can be added directly to your calendar.

Good to know

• A red badge on the Messages tab shows how many unread messages you have.
• The newest messages are always shown first.

How to do it

1. 1

   Tap the eye icon next to your name

   Open the Account tab and find your name at the top. There’s a small eye icon next to it — tap it to open the visibility settings for the intercom.

2. 2

   Choose to hide and confirm

   A tray slides up from the bottom. Choose to hide your name on the intercom and tap Confirm to save your choice.

3. 3

   See the confirmation under your name

   The tray closes and a small line of text now appears under your name saying that you’re not shown on the intercom. Tap the eye icon again any time to show your name.

Good to know

• When your name is hidden, you don’t receive calls, but you can still use the app.
• You can turn the name back on at any time with the same toggle.

If something goes wrong

My name still shows on the intercom

The intercom may take a moment to refresh. Wait a minute and check again.